Privacy & Terms
Welcome to AB Xpress Logistics Ltd. By using our website and services, you agree to our Terms and Conditions. We are a UK-based logistics and transport company, offering house moves, deliveries, and airport pickups. Your privacy is important to us, we are committed to protecting your personal information. Thank you for choosing us.
Privacy Policy
AB Xpress Logistics Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our logistics and transport services.
1. Who We Are
AB Xpress Logistics Ltd is a UK-based logistics and transport company providing services including house moves, local and nationwide deliveries, airport pickup and drop-off, and other logistics support services.
2. Information We Collect
We may collect and process the following information:
Personal Identification Information: Name, phone number, email address, billing address.
Service Information: Pickup and delivery addresses, item details, move dates, service preferences.
Payment Information: Invoices and transaction records (we do not store full card details).
Technical Data: IP address, browser type, device information, and website usage data (via cookies).
Communications: Messages sent via email, phone, WhatsApp, or website forms.
3. How We Use Your Information
We use your information to:
Provide and manage our logistics and transport services
Process bookings, quotations, and payments
Communicate with you regarding services, updates, or enquiries
Improve our website and services
Comply with legal and regulatory obligations
4. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
Performance of a contract
Legitimate business interests
Legal obligation
Your consent (where required)
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
Service partners or subcontractors strictly for service delivery
Payment processors
Legal or regulatory authorities where required by law
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.
8. Your Data Protection Rights
You have the right to:
Access your personal data
Request correction or deletion
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise your rights, contact us using the details below.
9. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You may control cookie preferences through your browser settings.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
AB Xpress Logistics Ltd
Email: info@abxpresslogistics.com
Phone/WhatsApp: 07362442611, 07908 254665.
Terms of Use
1. Introduction
These Terms and Conditions govern the use of our website and the provision of services by AB Xpress Logistics Ltd. By booking our services or using our website, you agree to these Terms.
2. Services
We provide logistics and transport services including but not limited to house move and removals, item deliveries, airport pick-up and drop-off, and general logistics support. Service details, pricing, and availability are subject to confirmation.
3. Quotations and Pricing
All quotations are estimates based on information provided by the customer.
Prices may change if job details differ from those originally stated.
Additional charges may apply for waiting time, stairs, long carries, congestion charges, tolls, or unexpected delays.
4. Bookings and Payments
A booking is confirmed once agreed in writing or electronically.
Payment terms will be communicated at booking.
Deposits may be required for certain jobs.
Late payments may attract additional charges.
5. Cancellations and Rescheduling
Cancellations must be communicated as early as possible.
Cancellation fees may apply depending on notice period.
We reserve the right to reschedule due to circumstances beyond our control (e.g., vehicle breakdown, extreme weather).
6. Customer Responsibilities
Customers must:
Provide accurate and complete job information
Ensure access to pickup and delivery locations
Properly pack items unless packing services are agreed
Identify fragile or high-value items in advance
7. Damage and Liability
We will take reasonable care in handling items.
Our liability is limited in accordance with UK transport and consumer laws.
We are not liable for damage to items that were poorly packed, pre-damaged, or excluded by agreement.
Claims must be reported within a reasonable timeframe after service completion.
8. Prohibited Items
We do not transport illegal, hazardous, flammable, or restricted items unless expressly agreed in writing.
9. Website Use
You agree not to misuse our website, submit false information, or attempt unauthorised access to systems.
10. Intellectual Property
All website content, branding, and materials are the property of AB Xpress Logistics Ltd and may not be used without permission.
11. Limitation of Liability
To the maximum extent permitted by law, AB Xpress Logistics Ltd shall not be liable for indirect or consequential losses.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales.
13. Changes to These Terms
We may update these Privacy Policy and Terms from time to time. Updates will be posted on our website.
14. Contact Details
AB Xpress Logistics Ltd
Email: info@abxpresslogistics.com
Phone/WhatsApp: 07362442611, 07908 254665.